Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Afterwork

Afterwork

Ready for your Starling Afterwork

Join us tonight at 5 p.m. for our “Kir Prosecco” cocktail of the day at CHF 5.- (served until 8pm)
with some planchettes apéro.

DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you!

Afterwork from 5 p.m. to 8 p.m.

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch - Starling Hotel Lausanne

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Afterwork

Afterwork

Ready for your Starling Afterwork

Join us tonight at 5 p.m. for our “Cointreau Bubbles” cocktail of the day at CHF 5.- (served until 8pm)
with some planchettes apéro.

DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you!

Afterwork from 5 p.m. to 8 p.m.

Afterwork

Afterwork

Ready for your Starling Afterwork

Join us tonight at 5 p.m. for our “Suze Tonic” cocktail of the day at CHF 5.- (served until 8pm)
with some planchettes apéro.

DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you!

Afterwork from 5 p.m. to 8 p.m.

Environmental day for employees at the Starling Hotel Lausanne

Sensitization sessions on QHSE aspects (Quality / Health / Safety / Environment) took place on Friday 16 November 2018 with all employees at the Starling Hotel Lausanne.

Coordinated by the delegates of the QHSE Committee and the General Manager, these sessions are an opportunity to highlight all the projects carried out throughout the year within the establishment and to present the first concrete results:

Quality

Leading the management team, Quality is one of the pillars of Starling Hotel Lausanne’s policy. Each employee is committed to welcoming guests from diverse horizons in a warm and dynamic way and to sharing a personalized experience with them.
The smiles and thanks of customers are the best indicators of their satisfaction, confirmed by the excellent rate recorded both internally and externally, on the various dedicated sites.
The management wanted to highlight these performances and sincerely congratulate the employees.
New internal satisfaction measurement tools were implemented this year, making it possible to refine the analysis of comments and improve the quality of services.

Hygiene

The management of Starling Hotel Lausanne does not tolerate any approximation on the respect of the hygiene rules in place.
Supported by specialized service providers and in close collaboration with the cantonal authorities, the committee’s delegates worked hard this year:

to consolidate the approach to prevent legionellosis in the accommodation centre
to implement the latest directives concerning food allergens and traceability of fishing sources and methods, in the restaurant sector

Health and safety

One of the roles of the QHSE Committee is to ensure that employees have a healthy and safe working environment and to raise their awareness of simple but effective preventive measures to avoid accidents.
This year’s focus is the handling and use of chemicals and the adoption of good reflexes in the presence of sharp objects.

Environment

Environmental protection is historically one of the Committee’s major concerns. Each employee is committed to minimizing their environmental footprint and being a driving force for improvement.
This year’s actions focus on energy consumption and food waste.

As a reminder, in 2017 Starling Hotel Lausanne carried out major renovations to its conference centre, generating a 2.20% reduction in overall electricity consumption compared to the 2016 level.
The work in 2018 focuses on replacing the lighting in the restaurant, reception and car park, allowing a projection of energy savings of about 80,000 kWh/year.

Concerning food waste, the success equation for this objective is subtle and delicate: promoting a gourmet and generous culinary image while controlling the quantities consumed in all circumstances.
This work is performed with precision by all the service and kitchen teams.
Identifying eating habits, adapting contents and containers to customers’ tastes and expectations, elegantly promoting rational consumption, these are the main lines of action.
This long-term work, which has also been ongoing since 2016, has resulted in a significant reduction in the rate of food waste per customer from year to year:

8.3% between 2016 and 2017
20.7% between June 30, 2018 and 2016

To close these sessions in a beautiful way and to thank all employees for their active involvement throughout the year, an elaborate lunch with local and seasonal products was offered.

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Suze Tonic” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Whiskey Ginger Ale” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Patrick will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Marc Vicari interview

Domaine de la ville

Marc Vicari interview

Manager of Domaine de la ville, Morges

Title: Preferred Partners

Department: Restauration

Tell us a little bit about yourself

Introduce us in a few words your company Le Domaine de la Ville: your history, the featured wines
you offer and what makes you so different…

We are a young structure based on a Morgian heritage from 1547. In 2013, Morges decided to privatize its domain to make it a fully-fledged domain.

Having taken over the management of this 15-hectare estate, I wanted to position our range of wines in the mid-to-high end.
In 2015, we won the Chasselas World Cup with our Chasselas Réserve La Grand’Rue 2013. Our wines are elegant. We offer subtle Chasselas, we are really in the incense of a terroir that expresses itself in finesse.

We produce about twenty different wine references. “La Grand’Rue” is one of our flagship products, such as “Le Protagoniste” red blend and “Belle Rive” our Rosé de Pinot noir and Gamay which are successful cuvees. We are also one of the producers of “Servagnin” which is a typical “Morgian Pinot noir” and vinified in barrels.

We also won the title of “Swiss Wine of the Year” at the Swiss Wine Grand Prix in 2015. In addition, we are one of the 150 best Swiss wine estates listed in the “VINUM”, a wine guide and a real reference for wine lovers.

Some of our successful wines are “Label d’Or Terravin” which represents about 4% of the labelling of wines produced in the canton of Vaud. It is an accreditation given by a college of professional tasters who are formatted to taste on several criteria if the wine has the qualities required to obtain this label.

Who are your customers? From which Regions?

We have a very large clientele, professionals in the catering industry, hotels, private individuals. We sell under the “Ma Region” label in Coop shops and “Local” stores at Manor in the Lake Geneva region. We sell mainly in Swiss Romandie.

What are your commitments in terms of sustainable development?

We deeply respect our terroir. We are in the process of converting to organic farming in Switzerland, we have been practicing biodynamics since 2015. We do not use chemicals or phyto-sanitary products and we work on our soils. Instead of using products that penetrate inside of the plant, we use surface treatments.

In which emblematic events are you present in the region?

We participate in many events, some of which are recurrent every year, for example we are present at the large market in Morges. Each year, a Morgian personality dedicates “Le Morgien” Chasselas cuvee vinified in amphora and launches the new vintage here.

We also participate in the British Car Meeting which usually takes place in October, some of Starling Hotel Lausanne’s customer might be there. There are nearly 1500 people who come to Morges with vintage English cars.

Then we have the chance to collaborate with Starling Hotel Lausanne for some events such as Balelec.

We will soon be participating in the Servagnin Night on November 1st and 2nd. About fifteen producers will be present to present their Servagnin.

What are your futur challenges?

The German-speaking Switzerland part. We go there once a month and we are lucky to be successful, thanks in particular to the natural wines in Zurich. We still have the challenge to establish the Chasselas there.

In Romandie we are lucky to work with Starling Hotel Lausanne, so we reach a tourist clientele, which also gives us access to the Swiss German travellers. At the regional level, we have taken up a lot of space quite quickly, so it is quite encouraging for our development in the German part of Switzerland.

How did the collaboration with Starling Hotel Lausanne come about?

We were simply approached by Starling Hotel Lausanne who came to us! Normally, it’s quite the opposite, but it proves that we have very interesting and quality products.

How do you perceive the Starling Hotel Lausanne? Have you already experienced our offers (Accommodation, F&B, conferences, etc.)?

My family is from Saint-Sulpice, the village where your hotel is located. We had a hotel restaurant, so I am particularly attached to this lakefront. I have eaten several times in your restaurant and I have always been very satisfied with the service provided. I also had the opportunity to participate in a visit of the hotel, including rooms that I found bright, modern and stylish.

What do you appreciate about your collaboration with Starling Hotel Lausanne?

Overall, I am very happy with our collaboration and I hope that it will continue in the future. The banquets organised at your place are great opportunities to showcase our wines and are very interesting in terms of volume.

More information

More information

The Domaine de la Ville offers you its new activity: a wine tourism stroll at the top of the vineyard with beautiful views. Visible in the Vaud Guides application referencing all tourist activities in the region.

Open for tasting on Wednesday from 4pm to 7pm, on Friday from 4pm to 7pm and on the first Saturday of the month from 10am to 1pm.

Domaine de la ville – Ch. de la Morgettaz 2 – CH – 1110 Morges (VD) – Tél. 0041 21 802 17 76 – info@domainedelaville.ch

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Kilian Massard's interview

Title : Maître d’hôtel

Department : Catering

Years of service : Since 2017


Tell us a little bit about yourself

Tell us a little bit about yourself. What is your background and what brings you to Starling Hotel Lausanne?

I’ve been working in the hotel business for 10 years. I did my CFC in catering. Before the Starling Hotel Lausanne, I worked at the tennis restaurant in Morges. The hotel business was a coincidence as before, I didn’t really know which professions to choose. Finally, I am happy with my job and working in this sector. So, I arrived at Starling as a rank chief and now I am a hotel manager.

What is a typical Maître d’ day?

My mission: welcoming customers and ensuring that they are comfortable and satisfied throughout their experience in our restaurant.

From 3pm to 7pm, I take care of the setup and between 7pm and midnight, I mainly do customer reception and service. I sit the clients at their table and give them the menu and wine list, take the orders and serve the clients. I pay a lot of attention to detail and make sure that the meal is going well for each client.

What advice could you give to people who want to do your job?

A lot of advice:

You have to be very flexible and not be afraid to work overtime because it is very common in our profession.

We must not be afraid of hierarchy because in our professions, hierarchy is highly respected.

It is important to be punctual, with good resistance to stress and again to be rigorous.

How do you see your future in the Starling Group?

Within 5 years, I would like to take a managerial position, why not F&B manager.

If you had to define Starling Hotel Lausanne in 3 words?

I would say:

Proximity to the city centre, companies in the surrounding area

Modern infrastructure

Friendlyness with our clients

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Rhum Coca” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Jacqueline Rose” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Vinz will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Tequila Sunrise” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Vodka Pommes” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Christopher Soahi's interview

Christopher Soahi's interview

Title : Breakfast assistant

Department : Catering

Length of service : Since 2011


Tell us a little bit about yourself

What is your background and what brings you to the Starling Hotel Lausanne?

I do not come from the catering business but I always have been attracted by this sector. As soon as the Starling Hotel Lausanne opened, I started as a diver and then as a trainee chef. I like being on the kitchen side, observing the inventiveness of the cooks. It’s a very creative job.

What is a typical trainee chef day?

I am assigned to breakfast and occasionally to lunch. I take in charge the breakfast from 5.30 am to 11.30 am then I prepare the lunch service. I take care of the setting up, the preparation of the garnishes.

We’re a small team so it’s easier to progress. Our chance at Starling is that we get the freedom to express ourselves. They let me prepare some dishes and do some presentations. When the menus change, the cooks train us to present the plates and photos are displayed in the kitchen to help us.

I am very curious by nature and as I am not from this business, every day is a new discovery.

What makes you a competent trainee chef?

In order to bring the best to the clientele, I try to be proactive, to bring my own ideas on future menus, ingredients that we could add on breakfasts, etc..

Thus, I am a team-worker: working in a small team is motivating and we all get on really well.

What advice would you give to people who want to do the same job?

First of all, you have to love cooking, to be creative. Gathering several new flavors together is for me an art of living.

Then you have to have a good resistance to stress: it is necessary to know how to be effective, fast and concentrated in the rush periods.

How do you see your future with the Starling Group?

I am currently studying the possibility of validating my knowledge in order to obtain a CFC to become a full-time cook, I still hope at Starling Hotel Lausanne.

If you had to define Starling Hotel Lausanne in 3 words?

Customer satisfaction: when people say “I ate the best omelette of my life! “, it’s a good compliment!

The beauty of the setting

Friendly: I’ve been here for 8 years, we have many loyal customers that we are happy to find.

Detox Brunch
September 30th

Detox Brunch
September 30th

☕ Come discover our detox brunch and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

• All you can eat buffet and decoration
• Massage workshop
• Try out of our fit’n’tasty products
• Free Wi-Fi and parking

From 12 a.m. to 2 p.m.
Adult : Sfr 65.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Starling Brunch

Starling Brunch

☕ Venez découvrir notre buffet à volonté et vous régaler avec nos mets sucrés & salés, les verrines surprises de saison et bien plus encore !

De 11h30 à 14h.
Adulte : CHF 50.- / Enfants (de 6 à 12 ans) : CHF 35.- / Gratuit de 0 à 6 ans

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Gin Fizz” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Balalaïka” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Starling Brunch

brunch-starling-hotel-lausanne

Starling Brunch

☕ Come discover our all you can eat buffet and enjoy our sweet & savoury dishes, seasonal surprise verrines and much more!

From 11:30 a.m. to 2 p.m.
Adult : Sfr 50.- / Children (from 6 to 12) : Sfr 35.- / Free from 0 to 6

Afterwork

Afterwork

? Ready for your Starling Afterwork?

Join us tonight at 5 p.m. for our “Pimm’s” cocktail of the day at CHF 5.- ? (served until 8pm)
with some planchettes apéro.

? DJ Drumminsax will be there for the Good music and chill atmosphere
Just waiting for you! ???

Afterwork from 5 p.m. to 8 p.m.

Céline Dareau's interview

Title : Breakfast Manager

Department : Catering

Length of service : Since 2017


Tell us a little bit about yourself

What is your background and what brings you to the Starling Hotel Lausanne?

Graduated from a French hotel school, I always wanted to work in the catering business.
Thanks to my professional background, I had the chance to progress in different types of restaurants: luxury, bistronomy, gastronomy, traditional

Since the end of 2016, I have been working in the canton of Vaud. Before, I worked in the restaurant of the Château de Prangins as a temporary worker.

I started at Starling Hotel Lausanne to make extras, then a breakfast manager position became available and I took this opportunity.

What is a typical breakfast manager day?

We prepare the restaurant for breakfast, guide the guests to the various buffets, provide with food, put away and set up the lunch service.

We regularly welcome clients for conferences. We bring them coffee breaks, serve them at lunch if scheduled.

We also manage all reservations.

Then before leaving, there is a handover of instructions for the next team.

What makes you a competent breakfast manager?

I try to be as friendly and smiling as possible.
I am a physiognomist, which is a real asset because we have loyal customers and it is important that they feel recognized, that we put them at ease, it really personalizes their welcome.

It is also essential to know how to sell, to make customers happy to enjoy their time in our restaurant.
I am also very discreet, we must be “there without being there”, the customer must feel at home.

What advice could you give to people who want to do the same job?

It’s a hard and thankless job: tiredness, stress, difficult schedules, some demanding customers… So the main advice I would give is already to like what you do.

Then, having a strong mind, being diplomatic, smiling and having a very good memory. For my part, I memorize orders without taking notes, it’s more efficient and faster!

And of course, you have to love contact with customers, proximity is created, you learn to better know their needs.

How do you see your future with the Starling Group?

I would like to evolve towards a profession in contact with the customer, why not sell services. Or taking in charge a department, knowing that I like managing teams.

Currently, my team is small but I get a taste for managing a team. I do my best to ensure that everyone gets along well, that there is good group cohesion.
So, I perfectly see myself in a managerial position in the future.

If you had to define Starling Hotel Lausanne in 3 words?

I would say:

The setting with beautiful views.
The proximity: it is not far from city centre of Lausanne, from the motorway, it is close to the lake and to the EPFL that brings us many customers.
The conviviality: it is a small hotel and a conviviality is created with teams and customers.

Romain Robert's Interview

Title : Maintenance technician

Department : Technic

Length of service : From 2011


Tell us a little bit about yourself

What is your background and what brings you to the Starling Hotel Lausanne?

I am an Alsatian. I worked 18 years in Basel in German Switzerland where I created my painting company as a painter. I painted, at the time, the 300 rooms of Starling Geneva, formerly Crowne Plaza.
Then I closed my business and went to a general construction company that built Canadian homes. Afterwards, I worked in a Lausanne company that had a mandate with the Starling group. A technician and painter position was available at Starling and here I am!

What is a typical technician's day?

Every day, our service has a to-do list of interventions to perform.
We try to prioritize the problems of our clients in rooms and conferences. The interventions are very varied and require a lot of versatility: plumbing, tiling, electricity, carpentry, sometimes a little gardening if necessary…
Then, of course, we take care of the maintenance and painting of the rooms.

What makes you a competent person?

Working for my own company has helped me to be versatile, resourceful and a handyman.
I also like the contact with the guests, help them and to be of service to them. I think this brings me a lot in my daily work.

What advice could you give to people who want to do your job?

Love your job, be a handyman and creative. I like painting and it is my original profession.
Although the colours of the rooms are chosen by the decorators and the management, I like to contribute to this artistic project. I’ve always loved drawing, I’m very creative.

How do you see your future with the Starling Group?

I worked a lot in the construction industry, so if all goes well, I plan to stay here and ideally continue on the same job at the Starling Hotel Lausanne.

If you had to define Starling Hotel Lausanne in 3 words?

Family: Starling Hotel Lausanne is a hotel on a human scale, a proximity is naturally created with the customers
Welcoming: the decor and the staff
Serious: the staff are competent

Manisha Bucher's Interview

Title: Receptionist

Department: Reception

Years of service: since 2016 with Starling Hotel Lausanne as an apprentice – currently an apprentice receptionist


Tell us a little bit about yourself

What is your background and what brings you to the Starling Hotel Lausanne?

I am from Mauritius, I finished my high school education in 2012 and I decided to come and live in Switzerland.

My brother works in the hotel business and today he has an interesting job. So I thought to myself, “Why not train in the hotel business” in Switzerland? I am currently training to become a governess at Les Diablerets at the Hôtel Les Sources. Within the framework of this training, I was looking for an apprenticeship and it is at Starling Hotel Lausanne that I found.

I really appreciate my work here because the work team is competent and very welcoming. My manager gives her time to support me and make me progress, which is very appreciable. We have loyal customers who come back often, which creates a bond.

Then, the hotel business is a stimulating market that I like with a strong international outlook, which also allows the regular practice of languages.

What is a typical receptionist day?

First of all the reception of the customer: check in and check out, inform him on the functioning of the hotel, the activities nearby.

We often have a lot of arrivals and departures at the same time, which in the end is a lot of time in our day.

Then, we also have administrative tasks like email management, booking, information to deliver to house keeping, etc..

What makes you a competent receptionist?

I smile and listen to the customer. My listening skills enable me to anticipate customer needs and be proactive.

In addition, I am well organized and quite multi-skilled. I can both handle, for example, check in/check out and answer the phone at the same time.

I am comfortable with foreign languages, which is essential for the reception.

I think you have to have great mental strength and know how to manage stress and rush periods like check in and check out, for example. It happens regularly that we have many arrivals or departures at the same time, it is necessary to know how to remain calm and smiling and to receive each customer with attention and listening but nevertheless with speed and effectiveness.

Then I would also add that it is a team effort: if my colleague is stressed, it will affect my work and my clients. On the contrary, if each of us remain professional and focused, it can only go well.

It should not be forgotten that we are, as receptionists, the first contact with the customer and the first impression that the customer makes is often the most important. So if his welcome goes bad, it’s already bad for his stay.

Finally, I take care of my presentation: hair tied, elegant and discreet make-up, adapted dress code.

What advice could you give to people who want to become receptionists?

All the elements I have just shared with you in the previous question are essential.

Then love what you do, it’s not an easy job, there’s a big mental load to bear so you have to keep pace and be dynamic!

How do you see your future with the Starling Group?

Why not continue in the Starling group, this could be a good opportunity for me and would like to say that I gave satisfaction during my apprenticeship.

Working at house keeping as a housekeeper would please me or continue to evolve at the reception.

I’m also thinking in the long term of training myself in event management in the hotel business because it’s a subject in which I would like to develop later on.

If you had to define Starling Hotel Lausanne in 3 words?

“I would say”: magnificent setting, modernity and warm atmosphere.

Summit Foundation

Summit Foundation

The Starling Hotel Lausanne is glad to collaborate with the « Summit Foundation », an environmental foundation based in Switzerland.

“I was lucky enough to eat in your restaurant with this incredible view from the terrace. All of a sudden, the common point makes sense between your activity at the Starling Hotel Lausanne and ours at Summit Foundation.”Olivier Kressman, environmental advisor

This swiss foundation was founded in 2001 in Vevey by Laurent Thurnheer. With the help of his two collaborators, Olivier and Florine, their mission today is to reduce the environmental impact of human activities.

This NGO mainly focuses on ski resorts in winter and music festivals in summer (Paleo, Montreux Jazz Festival). Summit Foundation focuses on the natural environment because it is easier today to educate people by sending them environmental messages during a moment of relaxation such as skiing or during a festival between two concerts.

They work in very busy places. In Switzerland they could estimate more than 20 mio days of ski which represents tons of waste every winter.

They focus on 3 areas of activity

The awareness

Awareness through communication. Their main project is the comic bubbles. This campaign is present in more than 70 ski areas in Switzerland, France and Lichtenstein.
In order to raise awareness, a smartphone application has been developed for ski instructors so that they can communicate about the concept during ski lessons.

The solutions

There are many solutions to limit the damage: the pocket trash bin, sorting terminals or wall ashtray. The goal is to change the behaviour of people with fun solutions.

The events

developpement-durable

We organize events in the tourism industry.

The Starling Hotel Lausanne has an Environmental Committee that supports and encourages employees’ environmental actions on a daily basis. Summit Foundation will complete our committee. This is a first for the foundation to collaborate with the hotel sector! It will enhance the work of our many employees concerned about the environment within the hotel.

The foundation will opt for an active communication through our website and our social networks.

In addition, it will put very concrete solutions within the hotel to preserve the environment. For example, the set-up of sorting terminals to improve the quality of sorting in different waste fractions.

The NGO has already set up a wall ashtray at the Starling Hotel Lausanne to reduce the littering of cigarette butts.

Sédiji's interview

Title :  Hotel Porter

Department : Housekeeping

Years working at Starling Hotel Lausanne : 1 year

Could you describe your job?

Teamwork is the most important thing in Housekeeping.

In addition, we are solicited by the other services of the hotel reason why our activity is very important. I would also say that the atmosphere is good between colleagues.

What do you like in Starling?

The Starling Hotel Lausanne has a very good location.

The hotel is next to the EPFL and attracts a lot of people every day. This hotel is very pleasant, you never get bored.

Our goal is to satisfy the customer that’s why we’re doing our best to improve our daily work.

Furthermore, Housekeeping is concerned about sustainable development which is a good thing. We sort everything because we pay attention to ecology.

Which adjective can describe the Starling Hotel Lausanne?

I think the good atmosphere in the hotel and the tranquility of the place. We feel really good at Starling.

Patrice's interview

Title : Kitchenaid

Departement : Kitchen @Star*s Restaurant

Years working at Starling Hotel Lausanne : 1 year and a half

Specificity : Member of the Environmental Committee

What could you say about your job?

Although the schedules are sometimes difficult, it is an active job!
You have to be careful but also fast. I appreciate the versatility of the tasks.

For a person like me who does not like being static all day, it’s perfect. I also enjoy working with the team of young chefs at the Starling Hotel Lausanne.

We never get bored!

What is your vision of Starling Hotel Lausanne?

It is a modern and structured hotel that offers many choices.

The Starling Hotel Lausanne is constantly developing itself, especially in terms of quality, which requires a lot of rigor.

We do our very best to satisfy our guests.

What is the secret to satisfy a client?

The secret is to understand the customer.

You have to know how to anticipate the needs of your clients and keep a good mood. Moreover, I am in the environmental committee of the Starling Hotel Lausanne.

I think it is important for the customer to know that we pay a particular attention to the environment.

Auguste's interview

Title : Waiter

Departement : Stars*s Restaurant

Years working at Starling Hotel Lausanne : 1 year and a half

In your opinion, what makes a great waiter?

It’s important to satisfy the client.
We also have to know all the products that we propose for example all the ingredients and the preparation methods of the dishes.

Actually, when we anticipate the customer’s needs, we make the customer happy and satisfied.

What makes you the happiest in your job?

It really touches me in my job when the client shows me his gratitude.
It sometimes happens that he calls me by my first name or that he looks for me in the hotel at his departure to say thank you and goodbye.

Actually, it’s very familiar but that makes me glad.
This kind of attention makes every waiter happy. The client trusts us and gives us gratitude.

We have a very high satisfaction rate at the Starling Hotel Lausanne, which encourages us in our work.

What are the 3 qualities of Starling Hotel Lausanne?

The view of the lake and the Alps is truly splendid.
Furthermore, the hotel being out of the city center, you can really relax.

Finally, there are all types of clients (students, businessmen, CEOs of multinationals, etc.).

There is a real diversity of customers and each person has a different story to tell.

Jean-Claude’s Interview

Title : Transfer Officer

Departement : Concierge service

Years working at Starling Hotel Lausanne : 7 years

What makes a good Transfer Officer?

My first goal is to respond to customer requests.
I fully enjoy the contact with them when I am at the check-in counter or in the shuttle bus.  Some people don’t know about this service so when I tell them that we have free transfer on our website and when I propose for a ride, the clients are very grateful and glad.

We also offer the shuttle to companies around us. The requests are different so we have to meet their needs: itineraries, flexible schedules, etc.

The location of the hotel and its ease of access are a real advantage.

In your opinion, what makes Starling Hotel Lausanne unique?

The hotel has a good relationship with the different companies. They regularly come back to the Starling Hotel Lausanne.

I think that unlike other hotels, our quality of service is higher.

Furthermore, we are a big family who enjoys collaborating together.
It is a real strength for the hotel.

What are the 3 characteristics you enjoy the most in your job?

I am a very versatile person, I very often lend a helping hand to my colleagues in the different departments. It is for this reason also that I like to move with the shuttle.

I like to be in contact with customers and colleagues.
The hotel is small so it’s easy to communicate with everyone. Moreover, I speak 4 languages so it’s not a barrier for me to communicate with customers. I am happy when I can answer them in their mother tongue.

Finally, I like to accommodate customers.
Once, a client was about to miss her plane and I brought her to the Geneva Airport. This kind of service is always a pleasure for me and for the guest who is more willing to come back to Starling Hotel Lausanne.

10 advantages of Team Building activities

The Starling Hotel Lausanne offers the opportunity to include Team Building activities to your conference days. Team Building means activities organized outside of work in order to reinforce relationships between colleagues and develop their capacities to work together. These activities bring team cohesion and increase motivation. Introduced in North America, this ‘’trend’’ meets a huge success in Europe since the last couple of years.

Let’s see what the advantages of these activities are

1 Improve communication
A fluid communication is very important to achieve good team performances. Team building activities help to develop better exchanges and forces employees to communicate clearly and efficiently between each other. The fun atmosphere of the activities allows the employees to learn to know each other more deeply and in a lighter environment outside of the office.

2 Reinforce group cohesion
Team Building creates an opportunity to concentrate on team work, as well as ways to improve it. It is a relevant way to make new colleagues feel comfortable inside the enterprise.

3 Boost motivation
Outside work activities are known for re-motivating people, hence motivating them to give better performances at work. A positive and enthusiastic team will be more confident in its performances.

4 Communicate differently
Shared activities outside the office create a different kind of communication: no more hierarchy, the human is placed at the centre of attention. Furthermore, this can also be a way for the enterprise to communicate its values and its vision to its collaborators in a more subtle, yet efficient way.

5 Encourage open-mindedness
The diverse Team Building activities allow the team to enjoy a unique experience by doing something completely different from the daily routine. Team Building activities are a perfect opportunity to learn and see things under different perspectives.

6 Push your limits
Team Building activities allow to push one’s limits, both physical and psychological, as well as it helps reduce stress within a team.

7 Enhance leadership
Team Building activities allow each member of the team to develop its leadership skills, as well as other competencies, all essential within the enterprise. It allows each team member to express himself individually, as well as in a group.

8 Develop one’s creativity
The activities make employees do things that are different from what they do in their daily tasks, hence asking them to use their creativity. They will then learn that creativity is welcomed and useful in the office.

9 Elevate the sense of belonging
By living shared experiences and experiencing different emotions together, your team will appreciate even more their sense of belonging to their enterprise.

10 Stop conflicts
By presenting things in a fun and light way and with games, colleagues will learn to get to know each other outside of the enterprise hierarchic positions. It will develop a better and lighter communication and a better understanding of one another.

@ Starling Hotel Lausanne

@ Starling Hotel Lausanne

We organise unique and original tailor-made Team Building activities in order to create stronger relationships within your team.

We propose multiple original concepts that can be included during your conference day or as a totally independent service!

10 things to know about Lausanne

The city

1- Lausanne is the 4th most important city in Switzerland after Zurich, Geneva and Basel and is also the capital city of the Vaud canton.

2- Lausanne received the title of ‘’Olympic Capital’’ in 1994 as Pierre de Coubertin decided to set the Olympic Committee headquarters in the city in 1915. There is only one Olympic Capital in the world.

3- The CGN (Lake Geneva General Navigation Company) is based in Ouchy and offers cruises on the Lake Geneva, both for tourism and for public transportation. The company was created in 1873 and own boats dating from the Belle Époque.

Its history

4- During the invasion of Germany in Paris in 1938 Coco Chanel moves to Lausanne where she will live 10 years. Even though she returned to Paris after the war she is buried in Lausanne.

5- A royal Thai pavilion has been offered to the city of Lausanne by the King of Thailand Bhumibol Adulyadej in 2009. The King himself was resident in Lausanne for 18 years.

6- The Flon district, a trendy place of the city, has been named that way as it was the name of the river that used to flow there in the 18th century.

7- Lausanne Cathedral is the biggest in Switzerland. Cathedral Notre-Dame is protestant of Gothic architecture.

Its excellence

8- Lausanne created the first hotel school in the world, the École hôtelière of Lausanne, in 1893.

9- The EPFL (Swiss Federal Institute of Technology in Lausanne) has been ranked 14th best university in the world according to QS World University Rankings 2016-2017.

10- The most famous French-speaking Swiss writer and poet Charles-Ferdinand Ramuz was born and died in Lausanne.